Privacy Policy

Last updated: 28 May 2026

This Privacy Policy explains how Authenticartsver (“we”, “us”) collects, uses, stores, and protects personal information when you use authenticartsver.world and our coaching services in New Zealand.

Who we are (agency)

Authenticartsver is the agency responsible for your personal information.
112 Creyke Road, Ilam, Christchurch 8041, New Zealand
Email: help@authenticartsver.world
Phone: +64 3 222 2231

Law we follow

We comply with the Privacy Act 2020 and the Information Privacy Principles (IPPs). If you are in the European Economic Area or United Kingdom, we also respect applicable GDPR rights where they apply to our processing.

Information we collect

• Contact details: name, email, phone when you enquire or book.
• Messages: content you send via forms or email.
• Coaching notes: session summaries stored with your consent for continuity.
• Technical data: IP address, browser type, device data, and cookie identifiers (see Cookies Policy).
• Payment records: billing details processed by our payment provider (we do not store full card numbers).

How we use information

• Respond to enquiries and deliver coaching services you request.
• Send administrative emails (booking confirmations, policy updates).
• Improve website security and performance.
• With consent, analytics and marketing measurement.
• Meet legal and tax obligations in New Zealand.

Legal bases (GDPR visitors)

Where GDPR applies: contract performance, legitimate interests (security, service improvement), consent (non-essential cookies/marketing), and legal obligation.

Disclosure

We do not sell personal information. We may share data with trusted processors (hosting, email, scheduling, analytics if consented) under confidentiality obligations, or when required by New Zealand law.

Overseas disclosure

Some processors may store data outside New Zealand (e.g. cloud hosting). We take reasonable steps to ensure comparable safeguards, including contractual protections where appropriate under IPP 12.

Retention

• Enquiries: up to 24 months unless a coaching relationship begins.
• Coaching records: up to 7 years after final session for professional and tax purposes, unless law requires longer or you request earlier deletion where we can lawfully do so.
• Cookie preferences: until you clear browser storage or withdraw consent.

Security

We use HTTPS, access controls, and staff training. No system is perfectly secure; please avoid sending sensitive health records—we are not a clinical service.

Your rights (New Zealand)

You may request access to and correction of your personal information. Contact us using the details above. If we decline a request, we will explain why as required by the Privacy Act 2020.

You may complain to the Office of the Privacy Commissioner: privacy.org.nz · 0800 803 909.

GDPR rights (where applicable)

Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Contact us first; you may also contact your local EU/UK supervisory authority.

Children

Services are intended for adults. We do not knowingly collect information from children under 16 without parental consent.

Notifiable privacy breaches

If a privacy breach causes serious harm, we will notify affected individuals and the Privacy Commissioner as required by the Privacy Act 2020.

Changes

We may update this policy. The “Last updated” date will change. Material changes will be highlighted on the website where practicable.

Contact

Email help@authenticartsver.world with the subject “Privacy request”.